Responsible Gaming
at 3399bet
At 3399bet, we believe gambling should always be a source of entertainment — never a source of stress or financial harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control and play within their means.
Tools Built Around Your Wellbeing
3399bet has built a comprehensive set of responsible gaming tools specifically for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Every feature described below is available free of charge and can be activated directly from your account at any time.
Set daily, weekly, or monthly deposit caps on your 3399bet account. Once a limit is in place, it takes effect immediately — increases require a 7-day cooling-off period to protect you from impulsive decisions.
Request a temporary or permanent self-exclusion from 3399bet at any time. During an active self-exclusion period, your account is frozen and you will not receive any promotional communications from us.
Set a maximum session duration so that 3399bet automatically alerts you — or logs you out — when you have been playing for longer than your chosen limit. Available in 30-minute increments up to 8 hours.
Activate periodic reality-check pop-ups that remind you how long you have been playing and how much you have wagered during your current session. A simple, non-intrusive nudge to help you stay grounded.
In addition to deposit limits, 3399bet allows you to set maximum net loss thresholds over any given time period. If your net losses hit the threshold, further play is paused until the limit period resets or you contact support.
Your full betting history, deposit and withdrawal records, and session logs are available at any time within your 3399bet account dashboard — so you always have a clear, honest picture of your activity.
Our Commitment to Safe Play
3399bet was built with the Bangladeshi player in mind — and that means building a platform where entertainment never comes at the cost of a player's financial or emotional wellbeing. Responsible gaming is not an afterthought at 3399bet; it is embedded into the design, operations, and culture of everything we do.
We recognise that the vast majority of our players enjoy cricket betting, live casino games, slots, and fishing games purely for fun and as a leisure activity. For most, gambling is a controlled pastime — something enjoyed during the BPL season, around Eid festivities, or on a relaxed weekend evening. We want to keep it that way for every single player on our platform.
For a minority of players, however, gambling can develop into a pattern of behaviour that causes real harm. 3399bet takes this risk seriously. We have invested in a full suite of player protection tools, trained our support team to identify and assist at-risk players, and committed to never marketing to individuals who have placed themselves on our self-exclusion list.
Our core responsible gaming principles:
- Gambling is entertainment, not a reliable source of income.
- Only gamble with money you can comfortably afford to lose.
- Never chase losses — if you are betting to recover money you have lost, stop immediately.
- Set a budget before you play and stick to it, regardless of whether you are winning or losing.
- Take regular breaks and maintain a healthy balance between gambling and other activities.
- Never gamble when you are under emotional stress, tired, or under the influence of alcohol.
Our Promise: 3399bet will never pressure you to keep playing, never make it difficult to set limits on your own account, and will always process self-exclusion requests without delay. Your long-term wellbeing matters more to us than your short-term wager volume.
18+ Age Restriction Policy
How We Verify Player Age
All new 3399bet accounts are subject to age and identity verification as part of our Know Your Customer (KYC) process. During verification, players may be asked to provide one or more of the following documents:
- National Identity Card (NID) issued by the Bangladesh Election Commission — showing date of birth.
- Valid passport (biographical data page).
- Birth Registration Certificate where NID is not yet available.
Until verification is complete, withdrawal functionality may be restricted. We reserve the right to suspend and permanently close any account where the registered user is found to be under the age of 18, and to withhold any associated funds in accordance with our Terms & Conditions.
Protecting Minors in Your Household
If you share a device with younger family members, we strongly encourage you to use parental control software and to keep your 3399bet login credentials private. Never leave your account logged in on a shared device. If you believe a minor may have accessed your account, contact our support team at [email protected] immediately so we can investigate and secure your account.
Reporting Underage Access: If you have reason to believe that a minor is using 3399bet, please contact us at [email protected] with as much detail as possible. We investigate all such reports promptly and take appropriate action, including account closure and fund forfeiture, where underage play is confirmed.
Deposit & Spending Limits
Taking control of how much you deposit is one of the single most effective responsible gaming measures available. 3399bet makes it straightforward to set and adjust your deposit limits at any time from your account settings.
Cap the total amount you can deposit into your 3399bet account within any 24-hour period. Ideal for players who want tight day-to-day control over their spending, particularly during high-activity periods like BPL or IPL season.
Set a ceiling on your total deposits across a rolling 7-day window. A weekly limit provides a broader view of your spending and is especially useful for players who may make fewer but larger deposits.
A monthly deposit cap gives you a complete overview of your gambling budget in the context of your broader monthly income. We recommend all players set at least a monthly limit as a baseline protection measure.
Define a maximum net loss amount over any period. When your cumulative losses reach the threshold, 3399bet will pause your ability to continue wagering until the limit period has reset — preventing loss-chasing behaviour.
Limit Reduction vs. Increase: Reducing an existing deposit limit takes effect immediately. Increasing a limit, or removing one, requires a mandatory 7-day waiting period before the change becomes active. This asymmetric design is intentional — it ensures that impulsive decisions made during a losing session cannot instantly override a sensible limit you set when you were thinking clearly.
To set or adjust your deposit limits on 3399bet, log in to your account and navigate to Account Settings → Responsible Gaming → Deposit Limits. All limit changes are logged and timestamped for your reference. If you need assistance setting a limit, our support team at [email protected] can walk you through the process.
Self-Exclusion Tools
If you feel that gambling is becoming a problem — or if you simply want a complete break — 3399bet's self-exclusion tool allows you to block yourself from the platform for a defined period or permanently. This is one of the most powerful protective tools available.
Take a brief pause from 3399bet. Your account is temporarily suspended — you cannot log in, deposit, or place bets. After the period expires, your account is automatically restored if you choose to return.
For players who need a more substantial break, extended self-exclusion periods are available from 3 months up to 5 years. During this period, all promotional communications are also suspended, and early reinstatement requests will be declined.
If you decide you no longer wish to use 3399bet at all, you can request the permanent closure and deletion of your account. This action is irreversible. Any remaining balance will be returned to your registered payment method before closure.
How to Request Self-Exclusion
Access your account via the 3399bet Login page. If you are unable to log in due to distress, proceed directly to step 3.
Go to Account Settings → Responsible Gaming → Self-Exclusion and select the exclusion period that best fits your needs.
Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and preferred exclusion period. Our team will process your request within 24 hours.
You will receive an email confirmation once your self-exclusion is active. Your account will be inaccessible, and all marketing emails will be stopped immediately.
Important: Self-exclusion at 3399bet applies only to the 3399bet.club platform. If you are struggling with gambling addiction, we strongly recommend registering with a broader national self-exclusion programme and seeking professional support. See the Getting Help & Support section below for further guidance.
Time-Out & Cool-Off Features
Sometimes you do not need a full self-exclusion — you just need a pause. 3399bet's time-out and cool-off features give you a range of lighter-touch options to manage your playing time without committing to a long-term account suspension.
Set alerts to trigger at regular intervals — every 30 minutes, every hour, or at any custom interval — reminding you how long you have been playing and prompting you to consider whether to continue or take a break.
- Available in 30-minute increments
- Pop-up appears during active play
- Configurable from Account Settings
Unlike a simple alert, the Auto Logout Timer ends your session automatically after a specified duration, regardless of whether you are in the middle of a game. The session is cleanly closed and any pending bets are settled normally.
- Maximum configurable limit: 8 hours
- All pending bets settled before logout
- Cannot be extended mid-session
A cool-off period suspends your account for a short, defined window without the formality of a full self-exclusion. It is designed for players who recognise they are playing more than they intended and want a brief reset before returning.
- Available for 1, 3, 7, 14, or 42 days
- Cannot be cancelled early
- Account auto-reactivates after period ends
At your chosen interval, a reality check overlay appears during gameplay displaying your current session duration, net win or loss, and the time of day in Bangladesh Standard Time (BST , UTC+6). You can dismiss it and continue playing, or choose to end your session directly from the pop-up.
- Shows session time and net balance
- Displays current BST time
- Option to end session from pop-up
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you, we strongly encourage you to use our self-exclusion tools and seek professional support.
Chasing Losses: Continuing to gamble in order to win back money you have already lost, rather than accepting the loss and stopping.
Spending Beyond Your Means: Depositing more than you can afford to lose, borrowing money to gamble, or neglecting bills and essential expenses to fund gambling activity.
Preoccupation with Gambling: Thinking about gambling constantly — planning your next session, reliving past wins, or feeling anxious when you are unable to play.
Gambling to Escape: Using gambling as a way to cope with stress, depression, anxiety, or personal problems rather than as a leisure activity.
Failed Attempts to Stop: Repeatedly trying to cut down or stop gambling but finding yourself unable to follow through, despite genuine intention to do so.
Concealing Your Gambling: Hiding the extent of your gambling from family, friends, or colleagues — feeling shame or guilt about how much time or money you spend on gambling.
Neglecting Responsibilities: Missing work, neglecting family commitments, or withdrawing from social activities because of time or money spent on gambling.
Increasing Bet Sizes: Needing to place progressively larger bets to feel the same level of excitement — a pattern similar to tolerance in substance dependency.
Ask yourself honestly: If you recognise three or more of these signs in your own behaviour, please stop playing immediately and reach out to our support team at [email protected] or use the self-exclusion tool in your account settings. There is no shame in asking for help — it is the most courageous thing you can do.
A Simple Self-Assessment
The following four questions — adapted from commonly used screening tools — can help you gauge whether your gambling behaviour may be causing harm:
- Have you ever felt the need to bet more and more money to get the same feeling of excitement?
- Have you ever had to lie to people important to you about how much you gamble?
- Have you ever felt restless or irritable when trying to cut down or stop gambling?
- Have you ever gambled as a way of escaping from problems or relieving feelings of helplessness, guilt, anxiety, or depression?
If you answered "Yes" to two or more of these questions, your gambling may have moved beyond recreational play. Please review the support options in the section below.
Getting Help & Support
You do not have to face a gambling problem alone. Whether you want to talk to someone at 3399bet directly or reach out to a specialist organisation, the following resources are available to you.
Our dedicated support team is available 24 hours a day, 7 days a week. If you are concerned about your gambling, want to set a limit, or need to request self-exclusion, contact us directly. All enquiries are handled with complete confidentiality.
[email protected]Kaan Pete Roi is Bangladesh's first emotional support and crisis helpline. While not gambling-specific, their trained counsellors provide free, confidential support for individuals experiencing distress, anxiety, or compulsive behaviour issues.
01779-554391 (plain text — not a link)Gamblers Anonymous is an international peer-support fellowship for individuals who recognise they have a gambling problem and want to stop. Meetings are held in confidence and are free of charge. Search for a local Bangladesh chapter or attend virtual meetings.
gamblersanonymous.org (plain text — not a link)The Directorate General of Health Services (DGHS) in Bangladesh operates a national mental health helpline. Trained professionals can provide guidance on accessing treatment, counselling, and behavioural health services across all major cities including Dhaka and Chittagong.
16789 (DGHS Helpline — plain text — not a link)Confidential and Non-Judgmental: Every conversation with the 3399bet support team about responsible gaming is strictly confidential. Contacting us will not result in your account being closed without your consent — unless you specifically request self-exclusion or permanent closure. We are here to help you find the right balance, not to judge your choices.
Player Protection Measures
Beyond the individual tools available to players, 3399bet operates a range of platform-level safeguards designed to detect and address potentially harmful gambling patterns before they escalate.
Proactive Account Monitoring
Our systems continuously monitor account activity for patterns associated with problem gambling — including sudden large increases in deposit frequency, extended unbroken session durations, and rapid escalation of bet sizes. When these patterns are detected, our responsible gaming team may reach out proactively to check in with the player.
This outreach is never punitive. It is a genuine welfare check. Players are not obligated to respond, but we strongly encourage engagement — our team is trained to assist without pressure.
Marketing Restrictions
3399bet does not send promotional bonus offers, free bet incentives, or re-engagement marketing to:
- Players currently on a self-exclusion period.
- Players who have set a zero deposit limit on their account.
- Players who have explicitly opted out of all marketing communications.
- Players whose accounts have been flagged by our responsible gaming monitoring system.
Secure & Fair Platform
3399bet uses industry-standard SSL encryption across all pages and transactions to ensure that your personal data and financial information — whether you are depositing via bKash, Nagad, Rocket, or Upay — is always protected. Our games are supplied by audited providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, all of which use certified Random Number Generators (RNGs) to ensure fair outcomes.
Account Verification & Fraud Prevention
Strict KYC (Know Your Customer) procedures protect our players from fraud and identity theft. We verify the identity of all players before processing withdrawals and may conduct additional verification checks if unusual activity is detected. This protects both the player and the integrity of the platform.
Data Privacy
Your responsible gaming data — including any limits you have set, cool-off periods, or self-exclusion requests — is stored securely and never shared with third-party marketing partners. For full details, see our Privacy Policy.
Transparency in Odds and House Edge: 3399bet is committed to transparency. Return-to-Player (RTP) percentages for all slot games are disclosed within each game's information panel. For sports betting, odds are displayed clearly before placement and cannot be changed after a bet is confirmed. We do not manipulate odds in real time against individual players.
Ready to Play Responsibly?
3399bet is here for entertainment. Set your limits, know your boundaries, and enjoy cricket betting, slots, live casino, and more — safely and within your means.
18+ only | Play responsibly | Gambling can be addictive — set your limits and stay in control